Latest Blogs

From Invitation to Impact – What to Consider Before Joining a Nonprofit Board of Directors
Jennifer Flowers Jennifer Flowers

From Invitation to Impact – What to Consider Before Joining a Nonprofit Board of Directors

Congratulations! You’ve just received an invitation to join the board of directors at a well-respected nonprofit. How exciting is that? Nonprofit organizations provide vital services to those in need, the community at large, the environment, animals and more, and strive to make our world a better place, so the offer is undoubtedly flattering. As it should be!

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I Don’t Want to Get Accredited… Here’s Why!
Jennifer Flowers Jennifer Flowers

I Don’t Want to Get Accredited… Here’s Why!

As the CEO of a nationally recognized accreditation consulting company, I am often confronted with questions about the benefits of a human service provider becoming accredited or I am asked to address perceived barriers to accreditation. While earning national accreditation from organizations like The Joint Commission, CARF International, COA Accreditation (a division of Social Current)) or Accreditation Commission on Health Care (ACHC) can bring numerous benefits to behavioral health organizations, child welfare organizations, for-profit, nonprofit organizations and governmental agencies. There may be valid reasons why some might choose not to pursue accreditation, and here are my responses to these top five fears:

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ASAM Criteria: Paving the Path to Recovery
Jennifer Flowers Jennifer Flowers

ASAM Criteria: Paving the Path to Recovery

In the ever-evolving landscape of addiction treatment, staying abreast of the latest advancements and guidelines is paramount to ensuring the highest quality of treatment. The American Society of Addiction Medicine (ASAM) stands at the forefront of this mission, providing comprehensive framework through its Criteria. This set of guidelines has become the gold standard in addiction medicine, shaping the way professionals approach assessment, treatment planning, and ongoing care.

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Get Accredited Without Breaking the Bank
Jennifer Flowers Jennifer Flowers

Get Accredited Without Breaking the Bank

Human service organizations play a crucial role in meeting the needs of vulnerable populations, and it is essential that they are well-managed and effective in their operations. One way that organizations can demonstrate their commitment to quality is by becoming nationally accredited. However, the costs associated with accreditation can be a barrier for some organizations, especially those with limited resources.

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How Accreditation Supports Mergers and Acquisitions
Skylar Saba Skylar Saba

How Accreditation Supports Mergers and Acquisitions

Since 2018, there has been significant merger and acquisition activity in the behavioral healthcare field, but why? Individuals are becoming more aware of healthcare issues; there is less stigma about seeking help for mental health struggles; and more effective treatments are now available. This has created increased demand for and use of mental health and addiction treatment services, as well as channeling more funding towards meeting the demand and growing need. Not only this, but as individuals, including professionals, gain understanding of the link between mental and physical wellbeing, more integration of physical and behavioral health care is occurring. So, where does accreditation come in?

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Benefits of Accreditation for Continuing Education and Training Programs
Jennifer Flowers Jennifer Flowers

Benefits of Accreditation for Continuing Education and Training Programs

Accreditation is a process by which an educational or training program is evaluated by an independent accrediting body to determine if it meets certain standards of quality and rigor. Accreditation can be an important factor in the success of continuing education and training (CE/T) programs, both for the program itself and for the students (learners) who participate in it. In this article, we will explore the benefits of accreditation for continuing education and training programs, including its impact on employability, reputation, and competitiveness.

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New Year – New Accreditation
Jennifer Flowers Jennifer Flowers

New Year – New Accreditation

Ringing in the New Year brings about a mindset of reflectiveness and a desire for transformation. As the calendar changes over, people are given the chance for a fresh start and are once again motivated to push themselves towards goals that had been previously set aside. These objectives are often personal, but what if you want to improve more than just yourself? What if, in 2023, you want to see the whole of your organization grow and flourish in a way that benefits both your employees and your clients? In that case, there’s no better time to start pursuing accreditation!

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Is Your Accrediting Body Still the Right Fit?
Jennifer Flowers Jennifer Flowers

Is Your Accrediting Body Still the Right Fit?

Your organization is not the same one it was 10 or 20 years ago (or likely even 3 years ago!). New programs/services may have been opened and staff changes have taken place. There are new requirements from payors, licensing bodies, the federal government, etc. Perhaps there has been a merger or acquisition, or new partnerships developed with other entities to ensure the continuum of care. Or, you may have directly integrated physical health care into your service delivery or begun to offer telehealth services as a result of the pandemic.

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Five Reasons for Substance Use Treatment Providers to Become Accredited
Jennifer Flowers Jennifer Flowers

Five Reasons for Substance Use Treatment Providers to Become Accredited

Substance use disorder treatment providers have many reasons to seek national accreditation and to benefit from this process. Whether seeking accreditation from The Joint Commission, CARF International, Council on Accreditation (a division of Social Current), Accreditation Commission for Health Care (ACHC), or other, here are 5 top reasons to become accredited:

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How Accreditation Supports Recovery Principles
Jennifer Flowers Jennifer Flowers

How Accreditation Supports Recovery Principles

The national accrediting bodies have been among the moving forces in the integration of the recovery model into the care, treatment and services for people with mental health and/or substance use disorders. Recovery principles can now be seen throughout behavioral health standards of accrediting bodies as well as the outlined expectations that an organization will demonstrate conformance/compliance to these standards. And, the integration makes sense – this model not only complements the more traditional model of medication and “talk” therapies, but also expands the focus to include the person’s own goals and strengths and empowers them to be actively involved in the process.

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What is Accreditation?
Jennifer Flowers Jennifer Flowers

What is Accreditation?

Accreditation is a review process to determine if human service, healthcare or educational programs demonstrate their ability to meet defined standards of quality. Once achieved, accreditation is not permanent—it is renewed periodically to ensure that quality is maintained.

Requirements differ per accrediting body, but the intent remains the same: to validate an organization’s commitment to meeting accreditation standards that result in a higher level of performance. Accreditation standards have been researched, vetted and field-tested and are updated regularly, as necessary.

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Accreditation – A Bedrock of Risk Management
Jennifer Flowers Jennifer Flowers

Accreditation – A Bedrock of Risk Management

When insurance companies are considering coverage for an organization, they are generally looking for those that can demonstrate high performance in risk prevention, safety, quality, outcomes, and qualified and competent staff. Accreditation standards often drive good practices in these same areas, particularly with risk management and performance improvement. Thus, the accreditation status of an organization can be indicative of the frequency and severity of costly claims.

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10 Steps to Selecting an Accrediting Body
Jennifer Flowers Jennifer Flowers

10 Steps to Selecting an Accrediting Body

Selecting a national accrediting body is a significant commitment for an organization that goes beyond the initial accreditation cycle. In most cases, it continues for many years, often for decades. Because of the investment in time, money and effort involved, the selection process should not be taken lightly.

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Accreditation – A Solid Foundation for a CCBHC
Jennifer Flowers Jennifer Flowers

Accreditation – A Solid Foundation for a CCBHC

The Certified Community Behavioral Health Clinic (CCBHC) model has seen rapid uptake in the last decade because it improves the quality of life for individuals with behavioral health needs. It does this by improving community-based access to behavioral healthcare, regardless of an individual’s ability to pay, which is important. Studies have shown that, in the U.S., one in five adults have a mental illness, but fewer than half received treatment in the past year. In addition, individuals with behavioral health needs often have poor physical health outcomes due to a lack of physical health care access, so the CCBHC model integrates and coordinates physical health services for this population. In order to meet this mission, CCBHCs receive enhanced Medicaid funding that allows them to provide more services as well as services that are not always reimbursed, like community outreach and partnerships.

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Engaging and Evaluating for Board Effectiveness
Jennifer Flowers Jennifer Flowers

Engaging and Evaluating for Board Effectiveness

Nonprofit leaders and board members often ask about ways to maximize and maintain board member engagement. Furthermore, they ask about how to evaluate the board’s ongoing effectiveness. While there are a number of areas that go into developing an engaged and effective board, some of the initial key steps are outlined here.

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Telehealth – One Size May Not Fit All!
Jennifer Flowers Jennifer Flowers

Telehealth – One Size May Not Fit All!

As the COVID-19 pandemic has evolved, technology-based service delivery – “Telehealth” (aka Teletherapy or Telemedicine) has quickly become a necessary mode of service delivery for behavioral health providers. One study reports that using telehealth for substance use disorder care has increased 1,400% during COVID. The tremendous uptick over such a short time necessitated a “learn as you deliver” approach for many providers. Now, eighteen months into the pandemic, providers are trying to transition into a new normal and evaluating whether they should offer online, in-person, or hybrid services. Lessons learned from the quick adoption of telehealth for behavioral health care indicate “one mode does not fit all”.

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Exploring Ways to Find Your Next Board Member
Jennifer Flowers Jennifer Flowers

Exploring Ways to Find Your Next Board Member

An effective board of directors begins with having the appropriate people in place. Without this thoughtfully constructed team of individuals, it becomes difficult to achieve a group that is able to work together cohesively and strategically.

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The New Normal – Using Accreditation as a Guide for a Post-Pandemic Organization
Jennifer Flowers Jennifer Flowers

The New Normal – Using Accreditation as a Guide for a Post-Pandemic Organization

Since the onset of the pandemic, organizations have needed to continually find ways to meet their mission while keeping staff and the individuals they serve safe from harm. The details resulting from changes may vary by organization, but in general have focused around increased infection control, improved emergency management plans, and changes to programs and service lines. Many of you have heard of, or may have implemented, new programs around modifications or closures, staff working remotely, and the broad adoption of telehealth services, with a resulting impact on funding and reimbursement.

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Building Diversity to Improve the Effectiveness of Your Nonprofit Board of Directors
Jennifer Flowers Jennifer Flowers

Building Diversity to Improve the Effectiveness of Your Nonprofit Board of Directors

Your board of directors is an important asset. These individuals are a key factor in guiding the direction and growth of an organization by making key decisions that define its mission, vision, and culture. Naturally, the individuals who make up the board should be chosen with care, and experts agree that diversity – in gender, ethnicity, backgrounds, age, and abilities – is one key to ensuring effectiveness by bringing multiple viewpoints and experiences to the process.

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