Are You Measuring Your Service Outcomes? You Should Be!

According to a recent study in the International Journal for Quality in Health Care, “what cannot be measured, cannot be improved.” With detailed digital data available just a few clicks away, non-profits are being held accountable for measuring their service outcomes. In fact, all organizations seeking to gain and maintain accreditation are required to record […]

Quality Improvement and Benchmarking

One of the central components of national accreditation is the focus on performance and quality improvement (PQI) programs. This is the process of collecting, aggregating and analyzing data to discover trends and patterns and make improvements (or expand upon achievements) where necessary. Behavioral health and human services organizations often collect data on key performance areas […]