OhioGuidestone provides pathways for growth, achievement and lifelong success, to help children, families and communities become stronger. With roots in Berea, OH, the agency’s supports reach statewide, with 13 offices in seven counties. Read on to find out how OhioGuidestone has put their national accreditation into action.
1. Which accreditation does your agency hold and for how long?
We have been accredited by the Council on Accreditation since 1997. Additionally, we maintain accreditations from the Better Business Bureau (2007), Eagle Accreditation Programs (1990) and the National Association for the Education of Young Children (1995).
2. What was the original reason for becoming accredited?
Our agency originally became accredited to maintain Medicaid billing privileges. Accreditation demonstrated our ability to meet Medicaid program standards of quality through an approved accrediting organization.
3. How has accreditation positively impacted the operations or functioning of your organization?
Becoming accredited has benefited the operations and functioning of our organization in several ways. In addition to differentiating our agency from others in the area, we are in a position that allows us to better manage risk within the agency, thereby increasing our overall level of success. The quality of our services has improved, allowing us to provide the best, most innovative care possible and to maintain the highest professional and ethical standards. Through this standard of excellence, we are motivated to continually seek innovative ways to deliver quality care to our clients.
Additionally, because of our accreditation status, we are able to attract the best and brightest for our organization. Our staff members continually provide the highest levels of performance, communication and care toward both clients and each other.
Our accreditation serves as evidence to our donors and stakeholders that we are and remain committed to the highest possible standards of operation, the continuous improvement of services and providing necessary support within our community. We encourage feedback from all of our stakeholders and are proud of the long-standing relationships that we have developed that accreditation has helped to strengthen over the years.
4. What advice would you give to an organization becoming accredited for the first time?
Our advice to organizations becoming accredited for the first time is to remain diligent and focused on the purpose of each of the accreditation requirements throughout the process. Additionally, we benefited from seeking advice from and hearing about the experiences of other agencies that have successfully gone through the accreditation process.
5. How did you motivate staff during the self-study and/or site visit phase?
To keep staff motivated and help them feel like an integral part of the accreditation process, our director-level staff allocated some of the accreditation responsibilities to staff members at varying levels within the agency. This did a tremendous job of creating an aura of teamwork and a shared understanding of the benefits of accreditation that benefited the entire agency.
6. How has accreditation added value to you organization’s name recognition in the community you serve or to your outreach/public relations efforts?
Becoming accredited has positively impacted our reputation within the community by demonstrating our commitment to excellence. By becoming accredited, we now exceed industry standards across the board and we remain committed to continuous improvement and growth in the future.
7. Did your organization celebrate becoming reaccredited? If so, how?
To celebrate our reaccreditation, we shared the news with our staff, congratulating them for their excellent work and dedication preparing our agency for reaccreditation.
8. About OhioGuidestone
OhioGuidestone has been serving children and families in need for 150 years through our mission to provide pathways for growth, achievement and lifelong success. Our agency provides a unique blend of behavioral health treatment services, skill-building programs and prevention strategies. We provide intervention and help for existing problems as well as teaching the skills necessary for clients to become self-sufficient and able to thrive independently in the future.
OhioGuidestone is always looking for passionate people are committed to our values to make a difference in the lives of children and families in our communities. Whether you work with children in our child care program, residential treatment, provide counseling or offer support services, you can impact lives and inspire change right in your own backyard. To learn more visit www.ohioguidestone.org.